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What happens when my Credit Card is declined?
- This occurs if the billing address did not match the address you have entered during check-out.
- The incorrect CVC code was entered from the back of your card.
- If your card is declined, please email us at firstname.lastname@example.org.
- Call us at (719) 591-9008 from Monday to Thursday - 8:00 AM to 3:30 PM (MT)
- We're closed on Friday.
Information Collection and Use
- There is a 25% restocking fee.
- There is a freight charge - when applicable.
- There is a 3% credit card charge - when
- Product must be unused, undamaged, and in new condition.
- Refunds may take up to 14 days after receipt of items.
- Returns are allowed for up to 30 days past the purchase date.
Masterclean Products respects each
and every one of our customers' right to Privacy. At no time will any
personal information given to us (i.e. name, home address, home or work
phone numbers, purchase history, etc.) be transferred to any other party
without your written request.
During registration a user is required to
give their contact information (such as name, phone and email address).
This information is used to contact the user about the services on our
site for which they have expressed interest.
We request information from the user on our order
form. Here a user may provide contact information (like name and
shipping address) and financial information (like credit card number,
expiration date). This information is used for billing purposes and to
fill customer's orders. If we have trouble processing an order, this
contact information is used to get in touch with the user.
We are committed to protecting your privacy
whenever yo visit and use our website. Every page of our website where
you have to input private information, such as credit card details, is
protected by encryption for your safety and privacy! We protect the
security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you provide to us for
purchasing products or services.